Privacy Policy 

Effective Date: April 10, 2026

At Samia Auto, located on New Kireita Company House, Ground Floor, Shop 1, Kirinyaga Road, Nairobi, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you shop with us or use our services.

1. Information We Collect

To provide you with the best car spares and accessories, we collect the following information:

  • Personal Identifiers: Name, phone number and email address.

  • Transaction Data: Details about the products you purchase and payment confirmations.

  • Delivery Details: Physical address for shipping purposes.

2. How We Use Your Information

We use your data strictly for business operations, including:

  • Order Fulfillment: Processing your orders and managing shipping (typically 1–3 days).

  • Customer Support: Handling inquiries and managing your 30-day return window.

  • Refunds: Processing returns and financial reversals within our 15-day processing period.

  • Updates: Sending notifications regarding your order status or changes to our operating hours (Mon-Sat / 7:00 AM – 8:00 PM).

3. Shipping and Order Processing

  • Order Cut-off: Please note that our order cut-off time is 4:00 PM. Orders placed after this time will be processed the following business day.

  • Order Processing Time: All orders are handled and shipped within 1-3 business days.
  • Shipping Costs: Flat rate of Ksh 500

4. Data Retention and Security

We retain your personal information only as long as necessary to provide you with services and satisfy legal obligations. We implement standard security measures to protect your data from unauthorized access or disclosure.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to any inaccurate information.

  • Opt-out of promotional communications at any time.

6. Third-Party Sharing

We do not sell your data. We only share information with essential third parties, such as delivery partners, to ensure your spare parts reach Kirinyaga Road or your preferred destination.

Contact Us

If you have any questions regarding this Privacy Policy or your data, please reach out via:

  • Physical Shop: New Kireita Company House, Ground Floor, Shop 1, Kirinyaga Road, Nairobi

  • Phone: +254718000051

  • Email: shop@samiaauto.co.ke

  • Operating Hours: Monday – Saturday, 7:00 AM to 8:00 PM